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FAQ: Frequently Asked Questions

Can I get a refund?

Full refunds are issued for classes cancelled by Irvine Valley College.  Student requested refunds made three (3) working days prior to the start of a class are assessed a $10 withdrawal fee and students receive a six-month credit on their account.  Refunds are not available after the class begins or for excursions, special events, one-day workshops and no-shows.  A maximum of two (2) transfers are allowed per student per class.  Call the Extended Education Office for refund and transfer authorizations, (949) 451-5555.

What is the refund policy for an Ed2Go Career Training courses?

The Ed2Go policy on refunds is that once the course is accessed either by requesting materials or viewing lessons there are no refunds.

What are the parking rules?

Parking permits are required 24-hours a day 7-days a weekPurchase your permit from the parking permit dispenser near Parking Lots #4, #5, #8, #10- $5.00 per day.  Change or dollar bills are accepted. Exact change is required.

Permits are valid in student lots only - not valid in staff, 30 minute parking, disabled spaces (unless you have a disabled card or license plate).

Citations will be issued if the permit is expired or is not properly displayed on dashboard.

If you are interested in purchasing a semester-long parking permit the cost is $30 per semester or $60 for an annual pass.  Please contact campus safety at 949-451-5234 for details.

Can I get some online class experience before I sign-up for an online class?

Yes, you may visit and participate in our fully functional course demonstration at:
www.ed2go.com/ivccommunityed

There are four demos available

  • Introduction to Microsoft Access 2003
  • Creating A Successful Business Plan
  • Get Assertive
  • Solving Classroom Discipline Problems

These are sample classes only.  Depending on the instructor, the format of your online class may differ. For example, there may not be any quizzes or you may accomplish all of your lessons and assignments via email rather than through your browser.

What kind of classes can I take?

Classes are offered for professional and educational enhancement.  General categories currently include classes that address components of:

  • Business Related Courses
  • Career Development
  • Computers and Internet
  • Family and Personal Enrichment
  • Languages
  • Law and Legal
  • Medical Industry
  • Multimedia
  • Personal Financial Planning
  • Software Applications (Windows, Word, Excel, Access, and PowerPoint)

We continue to add new categories and classes as quality classes as instructors become available.  Check our site frequently to find out what's new!

What equipment do I need to have in order to take an online course?

You'll need a computer and an Internet connection with a web browser.  Some classes require that you have the activity's software (for example, PhotoShop and Quicken).  Each activity's curriculum assumes that you possess a basic understanding of your computer's operation, such as opening and exiting software programs; manipulating the mouse; selecting and deselecting text and graphics; and opening, saving, and closing files.  Additionally, you must be familiar with your email program. 

All of the online classes seem to require either the Microsoft or Netscape browser. What about the browser that comes with AOL?
If you're using America Online version 4 (or greater), you'll be fine.  Otherwise, it depends on the class. The old browser that came with AOL version 3 is acceptable in most classes, except Creating Web Pages, Advanced Web Pages, JavaScript, Java Programming for the Web, Creating Web Graphics and other web-specific classes.  If you plan on taking one of these classes, you should download the free Netscape or Microsoft browser or you can install an upgraded version of AOL.

How long are the Ed2Go online classes?

A typical course runs over a six-week period.  You will begin receiving emailed lessons on the start date of the class for which you've signed-up.  You can expect to receive two lessons per week on Wednesday and Friday.  You can read each lesson at your leisure, and complete each assignment when it is convenient for you. That's the beauty of taking an online course - they're designed to fit your schedule - not your instructor's.

What are self-paced courses through Ed2Go Career Training Programs?

Our self-paced courses allow you to take courses whenever your schedule permits.  You can take classes whenever you log on to your computer, at home, at work, or on the road.  However, all course material must be completed within a six-month period.  Approximately one week after the college receives your payment the instructor will send you a unique URL to access the course material.  The instructor is always available by email to answer any questions you might have.  You will receive a certificate from college within 2-4 weeks upon completion of the course.

How will I receive my lessons and assignments for online courses?

For Ed2Go classes your assignments, lessons and quizzes are released every Wednesday and Friday during your six-week session. To access this information please go to:
www.ed2go.com/ivccommunityed

You will login with your unique user name and password that you have created for your course(s).  You can print out lessons, assignments and quizzes for your personal review.

Is there an orientation for online classes?

Some of our courses require that you take an orientation.  You will be notified by email after you submit your online registration form if your class requires the orientation.  You'll need to attend the orientation at least three days before the start date of your class.  By participating in this orientation you are assured of receiving your first lesson plan as scheduled.  It is possible to take your orientation as early as you like - you don't have to wait until the Sunday before your class is scheduled to begin!

Do I need any books for my online classes?

Reading requirements depend on the class and the instructor.  The course outline/syllabus will let you know if books are required or recommended.  If the instructor suggests a book, you can conveniently purchase it through Amazon.com or another bookstore.

Do the online classes have homework?

It depends on how the instructor structures the course.  The course outline/syllabus will let you know.  Any homework assigned is designed to enhance what you learn about the topic.  Many instructors also provide assignments that tap into the expansive resources of the World Wide Web.

What happens if I have a question about my online class?

You will be able to send your question to the class instructor via their email address provided with the first class lesson.

Do I get a letter grade for my assignments?

No, these courses are offered for professional and educational enhancement.  There are no grades or academic units given.

Is it possible to obtain a certificate of completion?

Yes, when you successfully complete an online class you may request a certificate of completion.

What makes your instructors so good at teaching online classes?

All of our instructors have extensive backgrounds in the course topics they teach, have previous teaching experience, and have demonstrated their expertise at teaching using online teaching techniques (a significant departure from the methods used in traditional in-class programs).  In fact, they've developed their curriculum specifically for the online format.  Additionally, instructors use the latest information available to ensure your course material is always up-to-date.

How is taking an online class different from classroom instruction?

In today's fast-paced world, many of us find it difficult to take time away from work and family to attend school.  One of the primary advantages of our online classes is that you can "attend class" in the comfort and convenience of your own home and office.  All you have to do is log into your online classroom when you are ready to read your lessons, complete your assignments, or communicate with your instructor and fellow students. 

Our online classes fit into your schedule: you can take them before breakfast, during lunch, late at night, or at any other time you find convenient - the choice is yours!  Please understand that online classes are not for everybody. Although you will remain in constant contact with your instructor, learning over the Internet is essentially a solitary activity.  If you crave face-to-face interaction or cannot take the responsibility to complete your lessons in a timely manner, you will probable fare better in a classroom environment.

How is taking an online course different from reading a computer book? 

Like books, much of the information in our online classes will be conveyed to you in writing.  However, the similarities between books and our online classes end there. In particular: we believe that computer skills are best acquired by uniting hands-on experience with information and expert advice.  In addition, many of your lessons will be accompanied with meaningful assignments that have been expertly crafted to give you practical hands-on experience with the material covered in your course.  What's more, our classes are crafted to benefit from the interactive nature of the Internet, virtually ensuring that all of your class-related questions are answered!  During the course, you will remain in constant contact with your instructor.  Although most computer books are great at force-feeding you expert advice, none can give you the practical experience and level of interaction delivered by just one of our online classes.   Because of the frenzied rate of change in the computer industry, keeping up with technology is becoming exceedingly difficult.  Since many computer books are written many months before they are published, much of the material in these books is often out-of-date by the time the books hit the store shelves.  The dynamic nature of the Internet makes it easy for us to frequently update the material you receive so that our online classes are as timely, topical, and up-to-date as today's newspaper!

How is taking an online class different from video-based instruction?

Our online classes are designed to benefit from the dynamic and interactive nature of the Internet, ensuring that our classes are more up-to-date and more relevant to your needs than video-based instruction.  In addition, the material covered in our classes is far more detailed and comprehensive than any information that can be delivered in a one-hour videotape costing roughly the same amount.

How do I know my credit card information is secure and safe?

Irvine Valley College's Community Education department uses a state-of-the-art secure server to process your credit card transactions. We do not store your credit card number; therefore, there is no "database" of credit card numbers accessible to intruders.

Who sees my personal information?

Your personal information is used for the purposes of registration only.

Contact

Dr. A. Cathleen Greiner
Dean, Online & Extended Education
T: 949-451-5565

Debbie Vanschoelandt
Director, Online & Extended Education
T: 949-726-5811 

Debby Snyder
Sr. Admin. Asst., Online & Extended Education
T: 949-451-5555

Kristy Tibbo
Admin. Asst., Online & Extended Education
T: 949-451-5555  

Office Hours
Mon through Fri: 9am – 5pm
Sat & Sun: Closed

T: 949-451-5555
F: 949-451-5638
E: ivccommunityed@ivc.edu

The Office of Extended Education is located in the A300 building, A304. The A300 building is located slightly south of Lot 4 and next to the Testing Center. There are 30-minute parking spaces in Lot 4.

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